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MemberShip

REDEEM GOLD COINS STEPS

FAQ (Frequently Asked Questions)

Q: How much is the value of 1 Gold Coin?

Q: How much is the value of 1 Gold Coin?

A: The value of a Gold Coin is based on the daily gold price. (1 Gold Coin = 0.01 grams of gold, or approximately 30 THB)

Q: Where can I check the quantity and value of Gold Coins I have?

Q: Where can I check the quantity and value of Gold Coins I have?

A: After registering and logging in, you can check the current amount and value of your Gold coins on the "My Account" page on the website and app. If you have registered through LINE, you can click the "My Rewards" menu to check your Gold coin balance. You can register or log in via LINE by adding the LINE ID: @nggjewellery

Q: What are the NGG membership tiers, and how can I move up?

Q: What are the NGG membership tiers, and how can I move up?

A: There are 3 tiers:

Excellence: upon membership registration

Exclusive: receiving 500 Gold Coins or more

Experience: receiving 1,500 Gold Coins or more

Q: How can I earn Gold Coins?

Q: How can I earn Gold Coins?

A: Members will earn Gold Coins when they shop with NGG Jewellery, as detailed below:
- Shopping in-store or via other online channels: Provide the phone number used for membership registration.
- Shopping via the website or mobile application: Log in to your member account before making a purchase.

The amount of Gold Coins received depends on the current gold price and the type of eligible product.

Jewellery Earn Gold Coins based on the full purchase value.
Watches Earn Gold Coins calculated from 50% of the product value.
Gold Bars & Ornaments Earn Gold Coins from the Goldsmith's fee only.

Q: How can I redeem Gold Coins for real gold?

Q: How can I redeem Gold Coins for real gold?

A: You can redeem Gold Coins for Gold Bars through the website/app or use them as discounts for purchases. The conditions are:

1 Gold Coin = 0.01 grams of Gold Bar

100 Gold Coins = 1 gram of Gold Bar